IT Trainer

We seek an IT Trainer who draws on extensive technical know-how, adult learning best practices, and a multitude of learning delivery methods while employing a consultative approach to ensure that legal and professional staff in the Brussels office receive comprehensive, effective, and timely technical training to enable them to productively use systems and applications that the Firm has developed, acquired, or customized.

As a member of the Global IT Training team as well as the European IT Training Team, the IT Trainer also partners with team colleagues across the Firm to develop and deliver valuable technical and IT-related learning experiences for the Firm at-large, with a particular focus on offices who do not have a resident trainer. International travel may occasionally be required (likely frequency can be discussed as part of the recruitment process).

In addition to delivering core employee technical training for new hire, supplemented by job role-specific technical training, the IT Trainer works with legal and professional staff throughout their tenure at the Firm, both in Brussels and globally, to identify opportunities to leverage software to maximize individual and work group productivity.

The IT Trainer also works on projects related to rollout of new software and technologies both locally and globally, fulfilling the Lead Trainer role and then upskilling other training colleagues ahead of go live.

Reports to: Global IT Training Manager

Further details:

  • Approach delivering IT Training with a business analyst and technical advisory lens.
  • Deliver technical training to new and returning legal and professional staff of all levels in one-on-one, small group, and large group scenarios; this includes delivering training to new lawyers, new paralegals, summer interns, and lateral partners. Follow up with new and returning legal and professional staff as needed, for Q+A or to provide micro training sessions or further support and training as needed.
  • Deliver ongoing technical instruction to firm personnel in the use of software applications developed or customized by the firm’s IT staff. Instruction may include in-classroom, web- or videoconference sessions, special desk-side training/support for certain individuals, preparation of reference guides, or creation/modification of slideshows/videos/animations. Working with IT project teams, vendors and others to analyze how the software supports the business of the firm.
  • Contributing to the development and improvement of digital learning both in Brussels and globally.
  • Forming relationships with offices other than Brussels, particularly in Europe and Asia that do not have a full time resident trainer in order to lead effective and valuable training initiatives for them. Forming relationships with practice groups that reach wider than Brussels to fully understand their work processes and where there are opportunities to support them better through technology.
  • Lead Trainer role on global rollouts, to provide input on change management elements (including communications and learning needs), upskilling other IT Training team members as needed in preparation for go live and providing required training to end users.
  • Engage with the Service Desk team to continuously improve the scale, depth, and quality of technical training, literacy and utilization by understanding the types and frequency of employee service requests and then subsequently adapting existing technical training or developing new technical training.
  • Partner with the Practice Development and the Learning and Development teams as well as office department heads to conduct ongoing needs assessment and design or adapt training to specific departmental, team and individual needs.
  • Develop strategies to apply software features to specific individual and work group challenges in order to improve quality of work or increase productivity. Promote best practices among various end user communities through outreach, communication, and direct assistance.
  • Develop and maintain training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records using the firm’s learning management system.
  • Maintain a library of updated and actionable learning content on technical topics, in conjunction with the Global IT Training Team.
  • Conduct floor support exercises to provide ad-hoc desk-side training and coaching to individuals and groups.
  • Work collaboratively with global teams on special projects that may require certain expertise in advanced functions of firm standard applications.
  • Special projects and other duties as assigned.

Qualifications:

  • Bachelor’s degree plus a minimum of 5 years of learning/development/training experience in a medium-to-large professional services organization (previous law firm experience preferred but not essential for otherwise strong candidates)
  • Strong communication and interpersonal skills, including the ability to effectively interact and collaborate with law firm personnel and external vendor representatives of all levels
  • Strong, proactive customer service orientation
  • Ability to inspire confidence and put personnel of all levels at ease while receiving training and to reduce reluctance to proactively seek technical training
  • Engaging presence and superior facilitation skills
  • Intellectually agile and able to understand all functions of the firm to effectively support specialized tasks and projects
  • Superior ability to relate technical functions and software features to business needs and communicate technical details to non-IT professionals
  • Ability to seamlessly partner with legal practice groups and non-IT business functions of the firm, to address training and development needs that include/engage technologies
  • Ability to think creatively and thoroughly and be able to demonstrate the acumen to problem solve complex tasks
  • Outstanding proficiency in major productivity suites and well as email, word processing, spreadsheet, data analysis, and document management software
  • Demonstrated interest in monitoring the software space for emerging productivity trends and tools
  • Quick study at learning new software including legal-specific Microsoft Office extensions e.g. Best Authority, Litera Numbering etc
  • Creative in technical training approaches to identify and implement solutions to increase the quality, reach, and retention of training
  • Prior use of a learning management system to establish learning paths, administer classes, and track and record attendance preferred
  • Experience creating training videos, animations, or online materials using content authoring software such as Camtasia preferred
  • Flexibility to deliver training during the Firm’s core business hours and outside of the firm’s core business hours as needed from time to time
  • Flexibility to travel internationally if needed from time to time to support Global IT Training Function

If you are looking for a position in an international environment where collegiality, collaboration, integrity, excellence, and transparency are the core values then please send your cover letter and CV to BruAdminRecruit@cgsh.com.