United Kingdom

Information pursuant to the UK Electronic Commerce Regulations 2002 and the UK Provision of Services Regulations 2009

We practise law in the United Kingdom through Cleary Gottlieb Steen & Hamilton LLP, a limited liability partnership registered in England and Wales with registered number OC310280 and registered office at 2 London Wall Place, London EC2Y 5AU. Cleary Gottlieb Steen & Hamilton LLP is authorised and regulated by the Solicitors Regulation Authority under registration number 408222 and the solicitors practising in the London office of Cleary Gottlieb Steen & Hamilton LLP are Solicitors of the Senior Courts of England and Wales, and are also regulated by the Solicitors Regulation Authority (SRA). A copy of the SRA Code of Conduct 2011, which sets out the rules of professional conduct which apply to solicitors, is available on the Solicitors Regulation Authority’s website www.sra.org.uk. Some of the UK lawyers practising in the London office are barristers regulated by the Bar Standards Board in England and Wales. A copy of the Bar Standards Board handbook, which sets out the rules of professional conduct for barristers, is available on the Bar Standards Board website at www.barstandardsboard.org.uk.

As an international law firm, Cleary Gottlieb’s London office also includes a number of lawyers from other jurisdictions who are registered with the Law Society as foreign lawyers and/or are members of foreign Bars. Details of each Cleary Gottlieb lawyer’s qualifications and/or bar admission(s) can be found in his/her biography in the “Professionals” section of this website.

Click here for links to the professional rules applicable to the firm’s lawyers in the European Union.

We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. In the first instance, we suggest you raise any concerns or complaints with the partner responsible for the relevant matter or the partner managing the overall relationship with you. If you feel that is inappropriate, you can write or e-mail any of our partners at the addresses which are published on our website. Our complaints policy can be found here.

If for any reason we are unable to resolve the problem to your satisfaction within eight weeks, then you may have recourse to the complaints and redress scheme provided by the Legal Ombudsman. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.  You must also refer your concerns to the Legal Ombudsman within six months of our written response to you. For more information, visit www.legalombudsman.org.uk. You can also contact the Legal Ombudsman at the following address:

Legal Ombudsman
PO Box 6806
Wolverhampton WV1 9WJ
Tel.: 030 0555 0333 (International: +44 121 245 3050)
Email: enquiries@legalombudsman.org.uk

Complaints may be directed to the Solicitors Regulation Authority if you have concerns regarding our behaviour.

For further details, please see https://sra.org.uk/consumers/problems/report-solicitor.page

We have professional indemnity insurance through Liberty Mutual Insurance Europe Limited, 20 Fenchurch Street, London, EC3M 3AW. The insurance has worldwide territorial scope.

Our Value Added Tax Identification Number is GB 244317184.

Our telephone number in London is +44 20 7614 2200 and our fax number in London is +44 20 7600 1698.

For information relating to our policies on the UK Modern Slavery Act, please click here.