www.clearygottlieb.com

Knowledge Solutions Senior Specialist

Key Responsibilities

  • Support and manage the implementation of the full lifecycle of products within the Knowledge Solutions portfolio and roadmap from conception onward
  • Improve, enrich and evolve knowledge products over time based on new developments in use cases and enhancement opportunities
  • Gather business and system requirements from key stakeholders, develop output and establish service levels to meet agreed business priorities
  • Develop system requirements and create or review User Stories and acceptance criteria
  • Participate in and manage oversight of releases and execute smoke/UAT testing against newly released code
  • Perform advanced troubleshooting of supported applications and sites including coordination with the firm’s IT department and vendors, when necessary
  • Ensure project management tools are utilized effectively to maintain strong communication and timelines
  • Assist in monitoring technology developments (vendor and industry level) with respect to KM-related technologies
  • Manage the structure, design, security, and functionality of portals, libraries, and intranet
  • Develop and implement measures to leverage, repurpose, and retain existing internal knowledge and streamline processes to increase efficiency and client value
  • Work with internal clients to harvest know-how in alignment with approved content plans that are developed by the Stakeholders in conjunction with practice groups and other administrative departments
  • Develop and maintain product governance with regard to documentation, support and adoption of governance models, procedures, and policies
  • Design and create knowledge tools and know-how repositories to ensure content is current and easily accessible via search/browse
  • Champion product adoption by working with the business sponsor, practice group, and/or other teams to develop and increase product acceptance and usage
  • Serve as a subject matter expert to connect people with the relevant information, resources, work product and/or colleagues in response to requests for information
  • Create and manage active and passive feedback loops to assess the efficacy and adoption of Knowledge Solutions products and incorporate that feedback into the development of product roadmaps
  • Conduct compelling demonstrations that convey product and subject matter expertise to a variety of audiences
  • Create training programs for end users (classroom, online and video) and ensure real-time support requests are managed effectively
  • Provide regular updates on projects and be actively involved in team development
  • Review and monitor product effectiveness and report the alignment against goals to relevant stakeholders on a regular basis
  • Gather, track, and evaluate usage statistics to track adoption of knowledge management solutions and tools
  • Monitor and report on system usage and performance statistics for various KS systems and develop action items to meet or exceed product goals

Responsibilities - General

  • Participate in regular Knowledge Solutions program meetings along with other project-related sessions
  • Liaise with business support functions across the firm as necessary in course of duties
  • Contribute to team initiatives for innovation and process improvement
  • Support and mentor Knowledge Solutions team members, with focus on professional development growth of junior members

Qualifications & Experience

  • Ability to build and maintain collaborative relationships and aptitude for building consensus and facilitating change
  • High degree of emotional intelligence and professionalism consistent with the firm’s performance culture and growth mindset
  • Ability to lead and manage multiple projects simultaneously, with proven capacity for creative problem solving and commitment to meeting deadlines
  • Superior communication and interpersonal skills, including the ability to engage effectively with individuals at all levels of the organization
  • Effective stakeholder management skills and experience communicating with non-technical audiences on complex technical solutions and matters
  • Ability to work globally and interpret/translate business requirements into sustainable products 
  • Understanding of Agile lifecycle, project planning/execution skills and user experience design; experience with JIRA and Confluence preferred but not essential 
  • Natural ability to take ownership, be proactive and act as a role model
  • Experience working with people of varying levels of seniority and technical expertise
  • Dedicated to continuous learning and skill-building, seeking out opportunities to develop your own new skills and to mentor team members in their professional growth
  • Strong understanding of legal processes and the ability to define solutions to increase productivity
  • Working knowledge of SharePoint and Atlassian products (Confluence and Jira), or other matter/experience management systems (Intapp; iManage; Foundation), a plus
  • Bachelor’s degree, or equivalent experience, required
  • 6 years of experience in a commercial or professional services organization, minimum of 3 years in a legal environment