CMA Secures Compensation for Heating Oil Customers Following Unfair Order Cancellations During Price Spike

The Competition and Markets Authority (CMA) announced that it has secured compensation for off-grid domestic heating oil customers whose orders were unfairly cancelled following severe wholesale price shocks.

The action follows a wider CMA market study into the off-grid energy sector, which revealed that a subset of suppliers had cancelled lower-priced orders during energy market spikes, leaving consumers stranded or forced to re-order at inflated prices.

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