BD Technology Coordinator

The Business Technology Coordinator is responsible for tools, that are at the intersection of Marketing, Business Development and Technology, and are designed to support the business development efforts of the partners, practice & industry groups and the firm.

This position will support the Business Development (BD) team in their usage of BD technology including CRM (MS Dynamics) and pitch/ experience management database (Foundation), as well as coordinating e-marketing (Vuture) on behalf of BD and the firm.

Main Responsibilities of this Position

  • Provide support to the BD team members on the usage and functionalities of the systems and keep them informed of changes or new functionalities.
  • Assist with Business Development events (registration lists, creating and distributing invites) and tracking and reporting event statistics and activities.
  • Create and obtain approval for alert memos/thought leadership content and other mailings via e-marketing system.
  • Test system upgrades, integrations, and enhancements.
  • Collaborate with the BD team to understand their requirements and identify opportunities for system improvements.
  • Analyze and troubleshoot system issues, working with the IT department and/or external vendors to resolve issues.
  • Coordinate with Risk, Marketing and Business Development to record client/matter availability information into the experience management database.
  • Research client industry and add industry to new clients in relevant system.

Skills and Competencies

  • Two years of experience working with a relational database (CRM) and e-marketing system.
  • Experience with Microsoft Dynamics, Vuture and/or Foundation a plus.
  • Bachelor’s degree or equivalent work experience required.
  • Strong attention to detail with a focus on sustaining a high level of quality and consistency.
  • Excellent oral and written communication skills.
  • Superior client service skills.
  • Ability to mine and synthesize large volumes of information.
  • Proficient in Excel and Word.
  • Flexibility to work outside of standard office hours as needed to complete necessary and time-sensitive tasks.
  • Expected to monitor emails outside of normal business hours and be available as needed.
  • Desire to learn new technologies and applications.